Click to learn more about author Rob Chen. The year 2020 promises to see some big shifts in how data will impact communications. Two of these trends are: a resurgence of consumer trust in voice communications as robocalling and spam decline and a change in how people customize communications experiences. Good Data Will Kill Bad […]
Nuance Introduces IVR to Digital for AI-Driven Customer Engagement
by Angela Guess According to a new press release, “Nuance Communications, Inc. today announced IVR to Digital, an offering that further strengthens the Omni-Channel Customer Engagement Platform, as part of a series of cognitive and conversational AI innovations for customer care. To address rising consumer expectations for seamless and effortless service amidst an evolving landscape […]
Couchbase Introduces Industry’s First Engagement Database
by Angela Guess A recent press release reports, “Couchbase, Inc. today unveiled the industry’s first Engagement Database, a new category of database that enables enterprises to continually create and reinvent the customer experience. Unlike traditional databases, the Engagement Database taps into dynamic data, at any scale and across any channel or device, to liberate data’s […]