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One Network Enterprises Unveils Latest Version of Real Time Value Network

by Angela Guess According to a new press release, “One Network Enterprises today announced the immediate availability of the latest version of its Real Time Value Network™ (RTVN). RTVN version 18.0 delivers on the Company’s vision to provide intelligent consumer-driven business networks to organizations across a wide range of vertical markets, including Retail, CPG, Electronics, […]

Real-Time Speech Analytics from Verint Optimizes Customer Engagement

by Angela Guess According to a new press release out of the company, “Verint Systems Inc. today announced enhancements to its Real-Time Speech Analytics solution. The software, which leverages conversational indicators and analyzes customer calls as they unfold, enables organizations to take a proactive approach to identifying opportunities to guide interactions for the mutual benefit […]