Click to learn more about author Bob Cahill. One year ago, domestic and global business planning was thrown into confusion virtually overnight as lockdown, remote working, and a growing public health crisis took hold. Today, as vaccination programs gather pace, company leaders are taking stock and beginning to look ahead, many with growing optimism and […]
Verint’s Automated Workforce Management Leverages AI to Empower the Workforce
by Angela Guess A recent press release states, “Verint® Systems Inc. today announced innovative automation capabilities that are empowering the fast-growing digital workforce. These powerful new capabilities allow employees to access their work schedules via voice-controlled digital personal assistants and benefit from automation to perform schedule tasks on mobile devices—whenever and wherever they choose. Today’s […]
NICE Infuses Forecasting with AI, Taking Its Workforce Management Solution to the Next Level
by Angela Guess A recent press release states, “NICE today announced that enterprises can enhance their forecasting capabilities with artificial intelligence (AI), boost employee engagement, and improve workforce resilience by adopting the latest NICE Workforce Management (WFM) solution. Drawing on AI and an unprecedented 46 algorithms, NICE WFM has been shown to be more accurate […]