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FLEX Concierge: Artificial Intelligence Changes the Digital Workplace

By   /  November 6, 2017  /  No Comments

by Angela Guess

A recent press release reports, “In what is believed to be a world first, Microsoft Gold Partner ICS Solutions recently announced the launch of their latest revolutionary AI One Stop Bot™, the FLEX Concierge. Built from Microsoft’s Azure technology, and described as the ‘Alexa for business’, the FLEX Concierge has been designed with the future in mind. Able to interact with any number of bots on the user’s behalf, the FLEX Concierge provides a one-stop experience, automating AI technology to deliver streamlined, intuitive self-service. The FLEX Concierge and the exclusive FLEX AI product line-up will be unveiled at Microsoft’s annual Future Decoded Expo. Martin Neale, CEO at ICS Solutions explains, ‘With the implementation of AI bots set to increase from 350 million to 1.8 billion users over the next three years, it becomes incredibly important to be able to deliver a bot experience that promotes ease-of-use and avoids cluttered digital workplaces. This is how we designed FLEX Concierge’.”

The release goes on, “The FLEX Concierge is found within all of FLEX AI’s product line-up, which includes a range of AI digital workplace solutions, offering long sought-after answers to age-old user adoption concerns. Martin continues, ‘Within most functioning organisations around the world, workforces are given access to tools which within the correct hands can lead to extraordinary application in the workplace. But so often the tools provided aren’t accessible to users without in-depth training. Digital hubs including Office 365 and Teams both possess near limitless collaboration potential and yet without automation or assistance, are left woefully underused. This is what FLEX AI will change’.”

Read more at News Wire.

Photo credit: ICS Solutions

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