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Nextiva’s NextOS Platform Uses AI and Machine Learning to Simplify Business Communications

By   /  May 15, 2018  /  No Comments

by Angela Guess

A new press release states, “Nextiva, a leading unified communications company, announced today the official launch of NextOS, an all-in-one communication software that harnesses the power of Artificial Intelligence and Machine Learning for its three new products. Built on Nextiva’s strength in voice technology, the new platform provides businesses with a complete view of their customers across all communication channels, thereby presenting a product never before seen on the market. More than 50 percent of employees say they’d consider leaving their jobs due to a fragmented communication overload, and 63 percent say they’re unable to reach weekly goals due to these challenges. Such overload often materializes with the need to use more than a dozen applications to keep track of customer communications.”

The release continues, “To address these issues, all of the products on the NextOS platform work closely together through a common user interface. In addition to Nextiva’s current communications offerings, Nextiva now offers Nextiva Service CRM, Nextiva Chat, and Nextiva Surveys, all powered by the NextOS platform. Nextiva Service CRM: Improve customer and employee communications in one product. Customers can contact your business through chat, email, or phone, and you can manage it all in one screen with automatically created cases. Nextiva Chat: Connect with your website visitors in real time with Nextiva Chat. Help customers faster and exceed expectations to deliver a better experience. Nextiva Surveys: With multiple options for customization, Nextiva Surveys is the only tool you need to collect information from your customers, prospects, and teams.”

Read more at PR Newswire.

Photo credit: Nextiva

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