Each day, one in four health care customers becomes stuck in their customer journey, unable to resolve their issue. This situation creates tremendous frustration for the customer; even worse, the customer might give up, switch providers, or miss a treatment or therapy, risking their health and leaving with a negative customer experience. By uncovering the root causes […]
4 Key Approaches to Using Data Analytics for Social Determinants of Health
Every day customers are calling health care call centers, providing visibility into their daily reality – without even being asked. Whether or not you’re listening, customers are sharing details about the social factors impacting their health care decisions within every interaction. These factors, both positive and negative, are called social determinants of health (SDOH) and include: Access to […]