Organizations are increasingly turning to automation to achieve their most critical business goals. According to the 2023 State of Process Orchestration Report, 95% of teams credit automation for improving operational efficiency, while 94% acknowledge its role in enhancing customer experiences. To automate at scale, many teams implement a mix of technologies, tools, and platforms. One approach […]
How Organizations Can Create Successful Process Automation Strategies
Process automation continues to gain momentum across industries. The 2023 State of Process Orchestration report found that 96% of IT decision-makers consider it critical to their digital transformation goals, and in a 2022 Gartner survey, 80% of executives believed that automation can be applied to any business decision. Still, not all automation projects proceed as planned. The same […]
How to Maximize Automation Investments to Drive Revenue and Improve Customer Experience
Often organizations think of process automation as simply automating internal tasks, rather than accelerating growth. In reality, processes are the algorithms that drive modern society. Orchestrating these processes appropriately has the power to fundamentally transform how a company does business – which can improve the customer experience and drive revenue in the process. Consider a company like […]
Process Orchestration: Connecting Process Automation Across People, Systems, and Devices
As organizations push to be more customer-focused and efficient, most are trying to streamline their operations by automating processes. Recent research shows that 92% of IT decision-makers who are involved in process automation agree that it is key to their digital transformation. End-to-end process automation takes work, and real-world, mission-critical processes are complex. Processes need […]
Top 3 Process Automation Challenges (and How to Solve Them)
Now is about the time of year when people start rethinking their New Year’s resolutions. Regardless of how great the outcome would have been, perhaps their goals were too ambitious or vague to be reachable. The same holds true for major digital transformation efforts, including process automation. In a recent survey, nine out of 10 IT decision-makers said process automation helped […]
R.I.P. Rip and Replace: How Process Automation Enables Digital Transformation
Click to learn more about author Jakob Freund. The pandemic has been a massive forcing function for many companies to move even faster with their digital transformation and process automation efforts. In fact, research from McKinsey found that companies accelerated their timelines for digitizing their customer, supply chain, and internal operations processes by three to four years. […]