Domo Partners with Zendesk to Launch the New Customer Success for IoT App

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According to a recent press release, “Domo, the provider of the leading cloud-based operating system for business, today announced a partnership with Zendesk, to help customers better manage their IoT solutions and offer a better, proactive service experience to their end users. As part of this partnership, Domo and Zendesk launched the Zendesk Customer Success for IoT App, an application built on top of the Domo IoT Cloud, to provide end-to-end management of data from device to end user. With this new app, companies can merge their Zendesk data with data from other sources, all in the Domo platform. Once this data is in Domo, companies can get a holistic view of its customers’ needs and habits, and see how business decisions are affecting customers in real-time. Companies get real-time alerts based upon changes in the data coming from a device, and Domo pushes that data back to Zendesk Sunshine, the company’s CRM platform built on Amazon Web Services (AWS), to automatically initiate a ticket for Zendesk support. This app offers an end-to-end solution for companies to take action based upon the data from their IoT machines.”

The release goes on, “In addition to Domo’s new IoT App, Domo integrates an organization’s most relevant Zendesk data points and turns them into dynamic visualizations, including: (1) Customer Satisfaction: This feature allows users to easily analyze customer survey responses and breakdown the data by marketing channel, manager, location, teams and individual agents, to identify trends and improve customer satisfaction scores. (2) Support Ticket Activity: This feature allows customers to view all of their support ticket data in one digestible dashboard, seeing opened and closed tickets, the number of escalations, and support team efficiency with a variety of filters and segments. (3) Zendesk QuickStart: The Zendesk QuickStart provides a comprehensive summary of team performance, including backlog management, ticket handling, agent leaderboards, and much more. This feature allows customers to optimize their customer support and streamline their organization’s operations.”

Read more at Nasdaq.

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