Infosys Releases New Capabilities for its AI-powered Enterprise Service Management Café

by Angela Guess

A new press release states, “Infosys, a global leader in consulting, technology and next-generation services, has released new enhancements to its artificial intelligence (AI)-powered plug-and-play solution, Infosys Enterprise Service Management Café. The new capabilities further advance the adoption of ServiceNow with more than 40 solutions ready to be deployed across IT service management, user experience and mobility, as well as business process automation across human resources (HR), facilities, travel logistics and finance. For IT teams, Infosys Enterprise Service Management Café accelerates the deployment of ServiceNow with pre-configured process templates in a managed services environment. For end-users, the Cafe provides a streamlined, intelligent and intuitive user experience.

According to the release, highlights of the Infosys Enterprise Service Management Cafe include: “(1) Chatbots deliver faster, smarter service desk solutions with ServiceNow. The solution offers an option to leverage chatbots with the power of AI and automation that work in tandem with ServiceNow to get queries addressed. Customers receive a seamlessly integrated bot that empowers users to take advantage of self-service, helping reduce direct tickets to the service desk and significantly improving user satisfaction. (2) Leverage the solution beyond IT to support other business functions. Extends ServiceNow beyond IT to support other business functions including customer service management (CSM), HR, facilities management, project portfolio management (PPM), security operations, cloud management platform and governance, risk and compliance (GRC). Customers are able to establish a single integrated enterprise platform with world-class solutions for enhanced user experience, better control, transparency and maintenance.”

Read more at PR Newswire.

Photo credit: Infosys

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