by Angela Guess

A recent press release reports, “PagerDuty, the global leader in Digital Operations Management, today introduced new capabilities in machine learning and advanced response automation that enable businesses to orchestrate the right business-wide response to any situation. By eliminating inefficiencies across the entire digital operations lifecycle, and applying best practices to any operational issue. The updated PagerDuty® Digital Operations Management platform helps businesses and teams focus on innovation, enhance brand and protect revenue to deliver exceptional customer experience. According to IDC, by 2020, 50 percent of the Global 2000 will see the majority of their business depend on their ability to create digitally enhanced products, services and experiences. Yet, the majority of IT operations practitioners are still manually dealing with the challenges of an increasingly complex software stack. This creates a critical gap in the resolution of incidents and customer expectations for the continuous delivery of digital services.”

Jennifer Tejada, CEO of PagerDuty, commented, “Today’s dynamic digital business climate has exponentially increased both opportunity for growth and downside risks to mitigate. The latest Digital Operations Management capabilities announced today — machine learning and automation — tackle the real-time, all-the-time demands of consumers and businesses, translating complex events and signals into actionable insights, and orchestrating teams across businesses in service or revenue and productivity… Leveraging our foundation in DevOps, we now empower our customers with a platform that intelligently responds to events and enables the delivery of seamless digital experiences so IT and business decision makers can confidently execute on their financial, operational, and strategic imperatives.”

Read more at Marketwired.

Photo credit: PagerDuty