by Angela Guess A new press release reports, “1010data, Inc., offering the only integrated platform that combines self-service data management and analytics at scale with ready-to-use data, today announced the availability of Local Market Insights (LMI), a browser-based tool that enables merchants to measure business performance against competitors over time at the local metropolitan market […]
Mixpanel Launches Autotrack for Web, Effortless Behavioral Analytics
by Angela Guess A recent press release out of the company reports, “Today Mixpanel introduced Autotrack, a new feature that automatically collects every action on a customer’s website and allows customers to easily access that data. With a simple Point & Click Editor and full access to historical data, Autotrack makes it easier than ever […]
Real-Time Speech Analytics from Verint Optimizes Customer Engagement
by Angela Guess According to a new press release out of the company, “Verint Systems Inc. today announced enhancements to its Real-Time Speech Analytics solution. The software, which leverages conversational indicators and analyzes customer calls as they unfold, enables organizations to take a proactive approach to identifying opportunities to guide interactions for the mutual benefit […]
World Economic Forum Calls Biometric Technology Transformative for the Future of Banking
by Angela Guess According to a new press release, “SmartMetric, the maker of fingerprint biometric payments and security cards, agrees with the statements coming out of the World Economic Forum listing biometric technology as being as transformative as what the computer itself was for the Banking and Financial Services industry. The World Economic Forum (WEF) […]
Kickbox.io Among First Companies to Adopt New EU-US Privacy Shield Framework
by Angela Guess According to a new press release, “Kickbox, Inc., a leading real-time email verification company specializing in email deliverability, announced their certification to the EU-US Privacy Shield Framework. Kickbox is the first email verification company to adopt Privacy Shield as part of its ongoing commitment to safeguard all customer data. According to the […]
Industry Leader eBay Discusses Work With Data Analytics Platforms
by Angela Guess A new press release out of eBay reports, “Predictive analytics, big data and customer insights are some of the most important elements for companies to concentrate on today. We have seen several examples of businesses being developed through use of data, with Facebook, Google and Amazon all reaching their multi-billion dollar valuations […]
Zendesk Brings Machine Learning to Customer Service with Automatic Answers
by Angela Guess According to a new release, “Zendesk, Inc. today announced the launch of Automatic Answers, a feature powered by machine learning within Zendesk that helps customers solve their inquiries faster and enables businesses to have more efficient support teams. Zendesk is one of the first customer service platforms implementing machine learning to natively […]
Combining Art and Science: Big Data Marketing
by Angela Guess Bernard Marr recently wrote in Data Informed, “Many people believe that great marketing is an art form, but lately big data has added a serious dose of science into the mix. Smart marketers are now relying on data more than ever before to inform, test, and iterate their strategies. And even though […]
Apple’s Siri Play in the Artificial Intelligence Battles
by Angela Guess Tom Simonite reports in the MIT Technology Review, “On Monday Apple showed off a string of new iPhone features powered by recent advances in artificial intelligence—many of them aping ones already launched by rival Google. But Apple’s announcements of features like facial recognition or software that knows what’s in your photos, made […]
How Big Data is Changing the Lending Industry
by Angela Guess Phil Simon recently wrote in The Huffington Post, “It’s no overstatement to say that new technologies and Big Data are upending many traditional industries. Sure, there are multi-billion-dollar darlings such Uber, AirBNB, and Lyft that are seemingly in the news every day. Make no mistake, though: Many other types of mature industries […]