by Angela Guess According to a new press release, “NICE today announced the release of the GDPR Compliance Center, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact center. The NICE solution streamlines the implementation of mechanisms for the adequate processing of private […]
NICE Introduces New Machine Learning Capabilities to Drive Cognitive Process Automation
by Angela Guess According to a recent press release, “NICE today announced the next evolution in its cognitive automation platform – an integration with technology partner Celaton to infuse NICE Robotic Automation with enhanced machine learning capabilities. This integration creates a digital workforce that can manage, consume, and assimilate more complex unstructured data into fully […]
NICE Infuses Forecasting with AI, Taking Its Workforce Management Solution to the Next Level
by Angela Guess A recent press release states, “NICE today announced that enterprises can enhance their forecasting capabilities with artificial intelligence (AI), boost employee engagement, and improve workforce resilience by adopting the latest NICE Workforce Management (WFM) solution. Drawing on AI and an unprecedented 46 algorithms, NICE WFM has been shown to be more accurate […]
NICE Introduces Compliance Center – A Dedicated Solution for Compliance Assurance
by Angela Guess A new press release reports, “NICE today announced the introduction of NICE Compliance Center, a unique compliance recording solution for the contact center industry. Combining NICE’s leading recording platform with analytics capabilities and end-to-end media encryption, Compliance Center is a holistic solution that reduces the risk of regulatory breaches while centralizing all […]
NICE Introduces Nexidia Analytics – the Next Generation of Interaction Analytics
by Angela Guess According to a new press release, “NICE introduces its next generation interaction analytics solution, based on the Nexidia platform, which sets a new standard for accurate, real-time omni-channel analysis. The Nexidia Analytics solution, which incorporates best-of-breed capabilities from both Nexidia and NICE, uses deep learning neural networks to perform sophisticated audio and […]
NICE Launches Scenario Analyzer, Enhancing Analytics with Business Intelligence
by Angela Guess A new release out of the company reports, “NICE today announced the launch of Scenario Analyzer, which allows organizations to conduct precise, in-depth analysis of various business challenges related to the cross-channel customer journey. Some specific business use cases that can be addressed include: Digital containment – Reducing digital-to-human deflection by analyzing […]