NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centers

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by Angela Guess

According to a new press release, “NICE today announced the release of the GDPR Compliance Center, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact center. The NICE solution streamlines the implementation of mechanisms for the adequate processing of private data recorded in order to achieve greater transparency. The GDPR, which will be implemented on the 25th of May 2018, is the most significant and broad reform to data protection law in 20 years, with impact globally on all organizations processing EU subjects data. Organizations who fail to comply will be subjected to large fines.”

The release goes on, “Designed to provide actionable intelligence for proactive and corrective action aligned with the principles of the GDPR, NICE’s solution offers a one-of-a-kind answer to the challenges faced by organizations globally in their efforts to comply with the regulation. This is done by simplifying the implementation of a ‘privacy by design’ approach, through the monitoring of their data governance practices.”

It adds, “NICE GDPR Compliance Center includes dedicated dashboards that monitor data governance processes and notify users on potential breach or vulnerabilities. It also comprises Do-It-Yourself capabilities to promptly and securely satisfy the request of their customers to exercise their “right to be forgotten” and “right to access” or data portability. Based on NICE’s market-leading Engage recording solution, this tailored GDPR compliance offering, also allows for the recording and verification of customer consent to ensure that no sensitive data is stored. Furthermore, it addresses the security aspects of the regulation with sophisticated media encryption, dedicated anonymization processes and authorization controls, to ensure that access to sensitive data is strictly limited.”

Read more at Business Wire.

Photo credit: NICE

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