by Angela Guess A recent press release states, “Verint® Systems Inc., The Customer Engagement Company™, today announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine. Verint is a recognized leader and innovator with a broad portfolio of self-service solutions, including IVAs, voice […]
Machine Learning: From Then Until Now
Machine Learning is a form of Artificial Intelligence (AI) which allows computers to learn by way of observation and experience, rather than rigid pre-programming. Machine Learning uses computer programs that are capable of growth and change as they process new data. Using algorithms, Machine Learning allows computers to develop habitual responses based on the repeated […]