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Data Quality, Data Stewardship, and the Omnichannel Customer Experience

What organization—from financial services firms to retailers to healthcare providers—survives without customers? Whether they’re called consumers or patients, retaining existing or acquiring new clients is critical. That means not taking customers for granted, but rather treating them as individuals who can enjoy personalized experiences during interaction. An estimated $62 billion is lost by U.S. businesses each […]

Build a Data-Driven Culture with a Data Catalog

Humans can be very particular about things. Some little kids simply won’t eat spinach. Adolescents might refuse to wear clothing that isn’t imprinted with cool brand logos. And adults may not like the cultural change that accompanies the effort to become a data-driven enterprise. Recent research addresses this in the context of Big Data and […]

IoT Data Management Challenges

Who isn’t thinking about the repercussions of an exploding Internet of Things (IoT) market as smart devices further expand their reach in both the commercial and consumer worlds? John McDonald, CEO of ClearObject, an IoT solution provider, works with companies that are seeking to understand what the technology means to their business, how implementations might […]

Case Study: Crown College Uses Predictive Analytics to Retain At-Risk Students

Crown College in St. Bonifacius MN embraced a five-year persistence and completion project four years ago. The college’s Presidents’ Cabinet embraced persistence and completion as an improvement initiative to retain at-risk students and the school had been accepted into the Higher Learning Commission (HLC) Persistence and Completion Academy. HLC accredits colleges and universities in a […]

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