by Angela Guess
According to a new press release, “Glassbeam, Inc., the machine data analytics company, today announced it has launched Glassbeam Analytics on the Salesforce AppExchange, empowering product manufacturers by providing business intelligence gleaned from a detailed analysis of complex machine log data. Glassbeam Analytics allows service, support, product development and sales organizations to proactively act on real-time inputs from IoT-connected devices to improve support and service, delivering a new level of customer success.”
The release goes on, “Glassbeam is focused on helping leading product manufacturers build truly connected products and improved customer experiences by providing business intelligence gleaned from a detailed analysis of complex machine data. Glassbeam Analytics for Salesforce allows companies to gain valuable insight into machine health, status and customer intelligence through the use of Glassbeam’s big data transformation and ingestion engine, converting complex machine log data into business insights that can be used by service and support organizations — all through the familiar Salesforce user interface.”
Key benefits listed in the article include: “Transform support operations through proactive service, automatic ticket creation based on patterns in incoming log file data, predictive maintenance and implementation of anomaly detection within Glassbeam Analytics to create appropriate workflows (service requests, Chatter updates, comments) in the Salesforce Service Cloud. Build insight-driven product roadmaps based on install base analytics, correlating customer relationship data with product usage characteristics and make informed product decisions on product releases and feature upgrades. Gain valuable customer intelligence and deliver value-add services with a 360-degree customer view by combining CRM data with machine data analytics. Create new value-added offerings for end-customers through improved equipment utilization and user experience.”
Read more at Marketwired.
Photo credit: Glassbeam