According to a new press release, “CognitiveScale Inc., the leader in augmented intelligence and responsible AI software, today announced that Dell selected CognitiveScale as a key partner to transform customer experience and marketing productivity through AI-powered, hyper-personalized customer journeys. Although customer experience has become the centerpiece of business strategy, expectations continue to outpace most companies’ […]
Avaya AVA Brings AI to Life for a Better Customer Experience
by Angela Guess According to a recent press release, “Avaya ENGAGE – Avaya today announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centers to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning and innovative analytics, enables effortless customer engagement through social media and […]
Amdocs Brings Intelligent Bot-to-Human Customer Experiences to Digital Services Providers
by Angela Guess A recent press release reports, “Amdocs, a leading provider of software and services to communications and media companies, is launching Smartbot, an artificial intelligence (AI) and machine learning-based bot that enables digital service providers (DSPs) to provide customer care, sales and marketing engagements to even the most discerning millennial. Amdocs Smartbot with […]
Artificial Intelligence: Driving Customer Experience and Data Analytics to New Levels
Customer experience executives in every industry are intrigued by the idea of using chatbots inspired by Artificial Intelligence (AI) to better service their clients, reduce costs, and increase the possibility for better analytics and other data-related activities. Many vendors are looking to deliver solutions in this space, one of them being Rulai. Recently, it was […]
Nokia Announces Machine Learning-Powered Customer Experience Solutions
by Angela Guess According to a recent press release, “Nokia today announced major updates to its Motive Customer eXperience Solutions (CXS) software portfolio, providing communications service providers with advanced machine learning capabilities to reduce costs and improve customer experiences. Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms […]
Improving Customer Experience with Machine Learning
by Angela Guess Grace Peters recently wrote in HPCwire, “Thanks to machine learning, the page you see when you log-on to Amazon.com is likely very different from the one I see. Advertising, product recommendations, and special deals are all tailored to our unique customer profiles based on historical browsing trends and buying behavior. Online retailers […]
Improving Customer Experience with Artificial Intelligence
by Angela Guess Dave O’Flanagan, CEO of Boxever, recently wrote in InsideBigData, “Artificial intelligence has seeped into the lives of everyone with an internet connection. Binge-watching television shows and online shopping carts full of suggested add-ons are commonplace, even though most consumers aren’t aware of what’s powering the recommendations. Algorithms are constantly hard at work, […]
MetLife’s “Wall” Powered by MongoDB
by Angela Guess MongoDB recently shared a video of a customer story from one of their larger clients, MetLife. According to the company, “Using MongoDB, MetLife built the ‘Wall’, a customer service application that allows MetLife to see a 360-degree view of its customers. The Facebook style interface captures all of the relationships and interactions that […]