According to a recent report, a continuous loop of disruptions impacts 20% of customer interactions in healthcare, with nearly half of these disruptions delaying or preventing patient care. However, organizations using conversational intelligence to listen to and analyze the voice of the customer (VOC) are realizing benefits, citing a 25% increase in first-call resolution rates and […]
Facing a Big Data Blank Canvas: How CxOs Can Avoid Getting Lost in Data Modeling Concepts
The volume of data now available to businesses continues to grow exponentially. When looking to extract valuable insights into their business’s performance, C-level executives (CxOs) must navigate the big data blank canvas. This requires a strategic approach, in which CxOs should define business objectives, prioritize data quality, leverage technology, build a data-driven culture, collaborate with […]
Hybrid Architectures in Data Vault 2.0
Are you drowning in data? Feeling shackled by rigid data warehouses that can’t keep pace with your ever-evolving business needs? You’re not alone. Traditional data storage strategies are crumbling under the weight of diverse data sources, leaving you with limited analytics and frustrated decisions. But what if there was a better way? A way to […]
Ask a Data Ethicist: Can We Trust Unexplainable AI?
In last month’s column, I asked readers to send in their “big questions” when it comes to data and AI. This month’s question more than answered that call! It encompasses the enormous areas of trust in AI tools and explainability. How can we know if an AI tool is delivering an ethical result if we have […]
Data Science for All: How Open Source Levels the Playing Field in a Talent-Starved Market
Despite today’s data scientist talent shortage, organizations are not holding back from investing in Data Science initiatives. A recent survey produced by my company in collaboration with TechTarget’s Enterprise Strategy Group shows that most organizations understand how to overcome today’s talent shortage. 87% of respondents said that building Data Science skills across domains and lines of business departments is a […]
Building an Effective Data Strategy for Edge Deployments
Data analytics and integration are the key components of building a data strategy. For organizations to have an effective data strategy, it requires the definition of measurable metrics and proper consideration of all data sources. An effective data strategy also needs to define how data can be moved from various sources to a location where […]
From Labs to Leaders: 2024’s Generative AI Predictions for Industry Champions
In the past year, we have witnessed the explosive emergence of generative AI (GenAI) use cases. Its potential to revolutionize how businesses analyze, create, and compete is undeniable, but beyond the hype, a critical question hangs in the air: How will industries move forward with GenAI in 2024? This blog post explores five key predictions […]
Three Ways AI Will Change in the New Year
In the fast-paced landscape of 2023, organizations embraced artificial intelligence (AI) and its related technologies, experiencing a surge in diverse AI applications. According to data from McKinsey, there was a significant 55% adoption rate of AI across global industries by employees. However, as we step into 2024, organizations recognize that while AI is critical for competitiveness and […]
The FAAR Framework for Consuming Insights from Data and Analytics
Faced with overwhelming amounts of data, organizations across the world are looking at leveraging data and analytics (D&A) to derive insights to increase revenue, reduce costs, and mitigate risks. McKinsey found that insight-driven companies report EBITDA (earnings before interest, taxes, depreciation, and amortization) increases of up to 25% [1]. According to Forrester, organizations that use data and insights […]
How To Build Autonomous Agents – The End-Goal for Generative AI
There are lots of numbers being thrown around about the potential of generative AI (GenAI). From trillions of dollars added to the global economy, to significant percentages of work being driven by GenAI, the big picture looks great. But turning this potential into reality is where the hard work starts. Autonomous agents are software programs […]