Only 52% of employees are confident their organization will ensure AI is implemented in a responsible and trustworthy way, according to Workday’s Closing the AI Trust Gap report. Trust will be key to getting employees engaged in the change needed to realize AI’s full potential. In my last post I looked at what can be done from a cultural perspective. In this […]
A Brief History of Generative AI
Generative AI has a fairly short history, with the technology being initially introduced during the 1960s, in the form of chatbots. It is a form of artificial intelligence that can currently produce high-quality text, images, videos, audio, and synthetic data in seconds. However, it wasn’t until 2014, when the concept of the generative adversarial network […]
AI Governance Best Practices
AI governance is meant to promote the responsible use of artificial intelligence for the betterment of humankind. Artificial intelligence has proven itself quite useful in completing a large variety of tasks quickly and efficiently. Unfortunately, it can also be used to support criminal behavior or to create and distribute misinformation. AI governance is an effort […]
7 Ways AI Will Transform Data Storage
The rapid adoption of artificial intelligence and machine learning (AI/ML) over the past year has transformed just about everything – ushering in a new era of innovation and growth the world has never seen. The same goes for data storage, where the technologies’ impact will be transformative, enabling greater business agility that companies need to […]
How AI Tools Like Conversational Intelligence Improve Healthcare Customer Journeys
According to a recent report, a continuous loop of disruptions impacts 20% of customer interactions in healthcare, with nearly half of these disruptions delaying or preventing patient care. However, organizations using conversational intelligence to listen to and analyze the voice of the customer (VOC) are realizing benefits, citing a 25% increase in first-call resolution rates and […]
AI and Machine Learning Trends in 2024
As we delve deeper into the age of artificial intelligence (AI) and machine learning (ML), it is crucial to stay ahead of the curve by identifying emerging trends that will shape our future. In 2024, several key advancements are set to revolutionize these technologies, paving the way for unprecedented possibilities. One of the top AI […]
From Labs to Leaders: 2024’s Generative AI Predictions for Industry Champions
In the past year, we have witnessed the explosive emergence of generative AI (GenAI) use cases. Its potential to revolutionize how businesses analyze, create, and compete is undeniable, but beyond the hype, a critical question hangs in the air: How will industries move forward with GenAI in 2024? This blog post explores five key predictions […]
It’s Not Too Late to Leverage AI, but You Must Get Started Today
AI’s potential enchants experts across all industries. For customer support specialists, generative AI solutions have improved productivity by up to 35%. For software developers, AI can handle mundane tasks like repetitive coding and automated deployment, enabling engineers to focus on essential quality-of-code updates…
2024 Predictions in AI and Natural Language Processing (NLP)
While we were right at the dawn of generative AI this time last year, we didn’t predict quite the profound impact and seismic shift it would create around the world with the introduction of ChatGPT. In our set of 2023 predictions, we did note the potential effect of LLMs, with research showing their ability to self-improve, […]
The Promise and Potential of Human-Like Generative AI Chatbots
They’ve passed SATs, graduate records exams, and medical licensing exams, and programmers have used them to solve obscure coding challenges in seconds. Undoubtedly, generative AI chatbots’ capabilities are astounding, but this doesn’t mean they get it right every time. Despite their success in providing contextually relevant and, for the most part, accurate answers, can generative […]